Key service announcements and summary

Marc Anderson

by Marc D Anderson on 5/7/2015

Share this:

Article Details

Date Revised:

Key service announcements and summary

Unfortunately, the session didn't give much info about what actually happens inside the sausage factory.

I was hoping for:

Service health dashboard redesign for improved usability and UX

Explanation of communication modality switches. When I submit an issue via the dashboard, that's where the comms should be. If via a phone call, then stay with phone comms. It seems everything switches to phone regardless. The customer should be able to choose modality by first contact.

Commitment to improve the service health messages so that they make sense to real people. Right now there are a LOT of words with little sensical explanation. IMO, all acronyms and initializations should hyperlink to a glossary.

Content. Community. Events.

Unity Vision

IT Unity Newsletters

Unity Connect Amsterdam